We take great pride in our work and we want you leave our salon feeling happy with how look and feel. If you're not happy, we'll make it right. If you are not completely satisfied, please make us aware and we'll do everything we can to make adjustments before you leave, or we'll schedule a time for you to return. Whether in the salon or once you return home, please let us know within 3 business days if there is something more we can do to satisfy you.
You won't hurt our feelings if you tell us we fell short. We are happy to provide free adjustments. However, there are some limitations:
- We do not provide refunds.
- The stylist who performed the original service will make the adjustments.
- Adjustments are limited to the original scope of service.
If your original service was a t-zone highlight and you're not happy with the results, we'll make adjustments as necessary to the t-zone area. To insist that we add highlights all over (a full highlight) would not be a fair request unless you agree to compensate the stylist for the difference in price.
You may return any product(s) purchased at the salon or through our online store. To be eligible for a return, your item must be unused and in the original packaging. Proof of purchase may be required. If the purchase was from our online store, your order confirmation email will suffice. Your return will be refunded using your original payment method.
To make a return, you may either visit the salon or return the product(s) by mail. We will refund you the original purchase price and original shipping. Return shipping fees are not refundable.
If you have received the incorrect or damaged item, please contact the salon for instructions. To help expedite your return, we'll ask for the order number or an email address to locate your order details.